Experience
Enterprise Client Support Intern
American National Insurance
Glenmont, NY
June 2024 - August 2024
- Provided first-level technical support, troubleshooting desktop hardware and software issues.
- Assisted with system installations and maintenance, enhancing user productivity.
- Collaborated with IT team to streamline support processes, reducing response times.
Public Safety Unit Intern
Division of Homeland Security and Emergency Services
Albany, NY
Jan 2024 - May 2024
- Conducted data analysis using SQL and Excel to support annual planning for public safety engagements.
- Researched past terrorist threats, contributing to the development of red team testing strategies.
Recruitment Trainer/Instructor
United States Marine Corps
Various Locations
June 2011 - August 2023
- Led and trained over 120 Marines, managing $1.2 million in assets with zero losses.
- Developed training programs, licensing over 320 Marines in equipment operations.
- Mentored multinational teams on critical infrastructure projects in high-stakes environments.